Tuesday, September 21, 2010

Truett Cathy sure knows what he's doing

It is no secret that I am fan of Chick-fil-a. How could you not be with the sweet tea, chick-fil-a sauce, and nuggets that are actually made of chicken? Well, today the people of CFA just strengthened that bond a little more...
Today was the beloved play date day, my favorite day of the week. It was my turn to pick up lunch for us so after stopping by the bank, I hit up the CFA drive-thru. Since I had told Cash we were going to Zeke's house before we left he wasn't too thrilled when I turned the opposite direction to go to the bank first. (Lesson learned: don't mention your final destination until you're on your way.) Which resulted in him whining and screaming in the back seat while I left my sister-in-law a voicemail (I'm sure she enjoyed my "excuse me, QUIET. anyways...."), thanked the drive-thru teller at the bank, and placed my order at CFA. Are you getting the picture? My blood pressure was rising and patience getting low. Since I was ordering for 2 adults and 4 kids our order was pretty big and the line even longer so I opted to not check the bag before the leaving the parking lot. I contemplated it and thought to myself, Chick-fil-a doesn't make mistakes. McDonald's, yes. But not Chick-fil-a. Besides, what am I going to do? Get the kids out and go inside to tell them? No. So I drove to Holly's and found out after unloading the kids, the diaper bag, drinks, and food that they had forgotten an order of fries. At first I was all, "oh its ok. I'll go without." Then remembering the total of our order I was annoyed. Holly mentioned calling them to let them know so I did... and do you know what she said to me? She sweetly said, "Would you like me to bring your third order of fries to you?" After picking my jaw up off the floor I told her that would be great. She got the address and my name and a few minutes later I had a bag of fresh waffle fries and THREE brownies she'd thrown in just for the fun of it!
Now THAT, my friends, is customer service!

3 comments:

amanda said...

AMAZING!!!!!

-kate- said...

Ahhh, I love Chick-fil-a SOOO much! That is amazing service!

SarahAnn said...

Holy cow! That's unbelievable. I'll have to try "I heard Chick-Fil-A delivers..." next time I'm craving waffle fries. :)

Yes, another Cash. It's short for Cashian--I'm not sure if your Cash is short for anything--which they call him all the time. All the rest of us stick with Cash.